India’s life expectancy has
increased thanks to immunization and
accessibility to health care. The evidence of this is all around us. Not only
are senior citizens are visible everywhere, they are on the move. They visit
children, grandchildren, attend functions and go on religious pilgrimages.
It is a good thing that they
are on the move. It keeps them active and involved. The downside is that our
country is not geared as yet for unaccompanied elders travelling.
I travel from Hyderabad to
Chennai every week and this definitely qualifies to make me a “frequent flier.”
I was watching an elderly
gentleman at the airport. He had a shoulder bag (not a laptop bag) slung across one shoulder. He kept getting up
and sitting down and was quite agitated. Finally he looked at me and said,
”which gate is the Air India Hyderabad flight?”
“Gate 4” I said.
“But,” he peered around “it
says Air Costa.”
“They both go out of the same gate,” I said.
He was not convinced. He went
to the gate and badgered the Air Costa girl. Then he went to the Air India
counter. The portly gentleman there was not too polite.
Finally both asked him to sit
down.
“Keep sitting” I said “I will
take you with me when I leave.”
“Where are you going?” he
asked anxiously twisting his ticket in his hands.
“Same as you,” I said,
“Hyderabad.”
After a while he said, “they
are boarding, they are boarding.”
“Not to worry, I will tell
you when to get up. There is no need to stand in an endless queue.”
“But, but” he said.
“The flight won’t leave without
you. Your luggage is already on the flight.”
My soothing words made him
even more anxious. I insisted that we board at the end. By then he was
practically climbing the wall.
The Air Costa flight departed
first, about 5 minutes before Air India. There was utter chaos. People got into
the wrong line and then had to go back to the end of the other line. When they
finally did manage to get out of the gate they boarded the wrong bus to take
them to the plane. The buses were of different colours and the destination was
clearly flashing on a ticker tape. Not that it made a difference. The ground
staff of both airlines kept shuttling between the buses pulling people in and
out.
An Air Costa employee stuck his head into the
bus, “anyone for Port Blair?” Two men got down. Another four were brought and
deposited in our bus.
We finally settled into the
flight—but it did not take off.
“There is a medical emergency
on board,” said the captain’s dismembered voice from the cockpit. “Is there a
doctor on board?”
“Oh Lord!” I thought, what
with the Hippocrates oath I took when I graduated, I have to get up and figure out what is going
on!
Fortunately, two enthusiastic
youngsters jumped up before I could unfasten my seat belt. They proceeded to
the back of the aircraft.
After what seemed like an
eternity, the disembodied voice announced, “the passenger wants to disembark.
He does not wish to fly.”
Surely he could have figured
that out before he bought the ticket, checked in his luggage, waited in
security and boarded?
Off loading a passenger seemed
to be a complicated process. He was escorted to the door by the purser. The
stairs were fitted back on. Two ground staff and a security personal boarded. The
captain emerged from the cockpit.
Another announcement, “we are
sorry for the delay, but his luggage has to be identified and removed.”
A young man loudly told his
companion, ”that is in case he checked in a bomb and has then decided to get
off.”
“Bomb,” shouted an elderly
woman, “there is a bomb! I want to get off too!”
Needless to say, it was
another hour before that was sorted out.
Once we reached Hyderabad we
were told to show our boarding passes as we disembarked. “This flight is
proceeding to Ahmedabad, please have your boarding passes handy for inspection.”
Another delay while
passengers searched for misplaced boarding passes. They were made to stand on
the side of the tarmac while they rifled through their hand baggage. Only the
queue in the plane moved forward! Then the bus to take us to the terminal could
not move. There was a discrepancy in the head count of the passengers who had
disembarked.
I could have told them what,
why and where. One passenger never left Chennai.
My elderly gentleman friend complained, “ I don’t know why I came by
plane. It was only because my daughter insisted. The train is much more
efficient. And” he continued, “at this
rate I don’t think there is much time saved by flying!”
I couldn’t agree more.
Dr. Gita Mathai
The
writer is a paediatrician with a family practice at Vellore.

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