organizing a marathon

Oraginzers Chennai Marathon
I ran the Chennai half marathon on Sunday 29 August, 2010, as an elite runner and I wished to bring a few points to your notice.
• The starting ceremony with drums and music is alright to keep the 7 km runners entertained but the hard core 21 k runners are anxious to start.
• Along the route the water stops were well staffed and supplied with water. For this I am eternally grateful (Unlike in previous years we did not have to stop in road side shops to buy water).
• The police and ambulances were very prompt efficient and polite
• There was no problem till the finish
Unfortunately, I finished in 3 hours and 32 minutes. That is as per my Garmin watch. It is an acceptable time at around 16 minutes per mile for the 50-60 age group. There were no age categories. When I reached the finish, the red mat to record the time from the computer chip had been removed. I now have only an official half time.
I had a coupon for refreshments but there were none.
I had to fight to get my finishing medal.
I was told there would be an official photo there was no photographer.
I was told to come to your office for my certificate after Sept 6. How can I? I live in Vellore.
Can I at least get my certificate on line?