Etihad is certainly a good airline. They have a gaggle of ethnically diverse attractive men and women as flight attendants, well trained and obviously poached from other airlines. They have good pilots with smooth take offs and landings.
The one who flew us on EY 268 on June 17 from Abu Dhabi just gave us all the fright of our lives by overshooting Chennai, reaching the Bay of Bengal. Never mind that he took a smooth curve and we landed on the tarmac safely.
The luggage arrived safely and early. On reaching home and opening it, lo and behold, the baggage had been tampered with. Four bottles of perfume had been removed and nothing else. Perhaps I should be grateful I was also carrying a Bose and that was left behind for me to enjoy!
Contacting the airline is difficult. They have a “contact us” website where they promise to get in touch with you shortly but this never materializes. No one gets in touch. They have a call center number where they apologized profusely and asked me to contact “baggage claim” at the airport.
The baggage claim voice was the best of the lot. He just said, If you have left the airport you have no claim and we are not liable.
I am not seeking compensation. Okay so the perfumes are lost but should the airline not realize that some of the large number of mercenary expats they have hired have no pride in their work and no sense of honesty! If things are being stolen from the baggage it must be visible on CCTV!
Airlines have a rule that you cannot carry liquids on the flight. When (like me) your flight originates in Chicago and you have to travel all the way, what alternative is there to putting perfume in the baggage?
No one has replied to my six letters to date. As for the perfumes even the fragrance is now a distant memory
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